Full agenda

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09:15
  1. 5 mins
    • Mainstage
09:25
  1. 20 mins
    • Mainstage
    Digital technologies transform the very foundation of how we live – and also the way we go shopping. Martin Wild, Chief Innovation Officer of the MediaMarktSaturn Retail Group, will show what retail will look like in the future: robots will guide us, Augmented and Virtual Reality will merge on- and offline worlds to an all new shopping experience and artificial intelligence will help us to find what we are really looking for.
09:50
  1. 40 mins
    • Mainstage
    Join this wake up with session for your morning dose of inspiration and insights from leading retailers as they share their thoughts on what retailers must do to survive and thrive the year ahead. Questions answered include how to best market and reach today’s consumers, what do consumers really want when it comes to customer experience - is technology the answer, how do you integrate technology into your business to increase efficiency and reduce costs? All will be revealed.
  2. 40 mins
    • Track 1
    With more pressure than ever before to implement new technologies that will enable the business to transform, Tribal Worldwide will facilitate a panel discussion around the different approaches to overhauling technical infrastructure within companies. In this open and honest discussion, they will discuss the different approaches, what’s working well, what doesn’t and how stakeholders need to be educated about the complexity and time required to make significant leaps forward.
  3. 40 mins
    • Track 4
    In 2017, the explosion of personal assistants for the home exploded - Alexa, Echo, and Google Home. CMO’s want Chatbots and the IT team is ramping up AI projects. The rise of connected machines, broadly termed IoT, has been going on for years, it is now VERY important to the retail world. The question all marketers should be asking in 2018 is how will they manage their brand for this ever-changing, very dynamic machine channel which includes Google Search, Voice Assistants, Chatbots and all IoT devices. This diverse panel will share trends on where the machine channel is evolving, evidence of the change, academic research and real-life global retailer case studies. Learn about the return on investment (ROI) of starting your machine channel strategy early, and how the benefits go beyond higher volumes of organic search traffic and increased conversions to how you can use this strategy to enhance analytics to understand what features of your products are driving customer online behavior. Leave with 2-3 actionable strategies that you can start with your team immediately and the selling points to get your organizations motivated by this change.
10:30
  1. 30 mins
    • Customer Experienced Theatre powered by Rackspace
    Boozt has become a household name for Nordic fashion followers. Attracting more than five million visitors per month, Boozt is dedicated to creating a convenient shopping experience with excellent customer service which is seamless across all devices.  Come and hear about the transformational journey they have been on as they launched a new eCommerce platform – from the strategy behind their choice of technology and partners, to how they are using Big Data, Machine Learning and AI to deliver the best experiences for customers.
  2. 45 mins
    • Tech. tours
    Georgie Baratt, a tech journalist and television presenter, best known as a presenter on The Gadget Show, will be taking small groups of retailers on a guided tour around the Tech. show floor. We have ...
10:35
  1. 20 mins
    • Track 4
    The pace of technological advancement has been unprecedented and its disruptive potential is further amplified by emergence of “crowd” as a business model. Traditional industry boundaries are being blurred, leading to convergence of business models in disparate sectors such as consumer products, retail and beyond. In turn this is creating opportunities for non-traditional competitors to enter the market with new consumer offerings. The magnitude of the challenge means CEOs are using M&A not just to defend market share, but also to acquire products, technologies and talent that can reshape core businesses and capture innovation-led growth. In this session we will present Deloitte’s latest research that draws upon case studies and data-rich analysis to showcase the major trends and present a view on how M&A can be used as a strategic enabler to capture the next billion dollar idea.
  2. 20 mins
    • Mainstage
    Jacqueline de Rojas has been described as the UKs ‘titan of tech’. She is president of TechUK, chair of Digital Leaders, a board member of Rightmove, Costain and AO World, and part of the government’s ...
  3. 30 mins
    • Future Commerce Stage powered by Salmon

    Specialist Amazon strategy consultancy, Marketplace Ignition, supports more than  brands selling on Amazon, and will share the most advanced tactics being pursued by top brands to grow sales and win market share on Amazon. This workshop will teach you much more than the basics. And even if your brand is at the basics level, this session will help you understand the strategies available to help you future-proof your business.

11:00
  1. 40 mins
    • Discovery
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Start-ups tak ...
  2. 20 mins
    • Mainstage
    Good ads make you react, but the best ads inspire your emotions. The science of emotions in advertising helps brands supercharge their video campaigns. Why does the same ad make Germany chuckle but le ...
  3. 20 mins
    • Track 4
    Technology has enabled consumers to buy goods with one-click, from any device, but the convenience of modern day shopping, like card-not-present purchases, have created new risks. As brands continue t ...
  4. 20 mins
    • Track 3
11:10
  1. 60 mins
    • Workshop
    This interactive workshop focuses on the art of the possible for digital transformation in retail and how to turn possibility into reality. Join us to get inspired by best in class examples from the Chinese market and get the inside track on what UK retail leadership teams are really thinking when it comes to digital transformation. These exclusive insights will enable you to work even more effectivity with your peers to identify practical steps and apply on your transformation journey. Join Colin and David to start your own digital revolution.
11:25
  1. 20 mins
    • Mainstage
    Machine Learning and AI has the potential to help us solve difficult problems, to better understand the world around us, and to help us bring exciting new capabilities to the products we create and use. More importantly, at Google we believe that in order to have the greatest impact, we need develop AI and ML that works for everyone. In this keynote, we’ll talk about how Google are approaching this - from AI principles, to collaboration and democratisation. After which we will offer some insight into the latest innovations and how they can help transform the retail space.
  2. 20 mins
    • Track 2
    A new generation is about to lead the world. In order to avoid failure, retailers must understand this group which is quick becoming their most powerful customers. How can your company or brand address successfully the needs of the most digital generation? In this session, we will show shopping behaviours are clearly and strongly differentiating Gen Z with older generations, providing insights into the peculiarities of their shopping journey. We will reveal the most important insights on GenZ globally and the channels you need to work to reach and communicate with them. These exclusive insights will help you win over Gen Z.
  3. 20 mins
    • Track 3
    In the current context of innovation, faster time-to-market and product customization forces retailers to rethink their supply chain and inventory management to not penalise their growth. In the field of inventory management and replenishment, Machine Learning brings important advantages. With the example of sales forecasts, retailers traditionally consult historical sales to make decisions on replenishment volumes while keeping external constraints that generate peaks and troughs. Unfortunately, even with the most accurate calculations, these forecasts are likely to be distorted. Profound operational and retail changes must be put in place alongside advanced industry and customer knowledge to improve the critical functions of the company. This session will discuss the benefits of using last generation AI algorithms in supply chain optimisation from business, logistical, ecological to social impacts.
  4. 20 mins
    • Track 4
    Ocado is the fusion of a grocery retailer and a technology company. In particular, Ocado Technology has been growing its staff by 20-30% year-on-year for the past few years and, with this, face an ongoing challenge to add new tech talent to their ranks. Being well-known in the consumer sphere can often work to their advantage. However, when recruiting, it can be difficult to source enough candidates, particularly in more specialised area such as robotics, AI, cloud computing or Big Data. Ocado will share how they’ve addressed this by creating a short-to-medium strategy and a long-term plan. The former has been to expand their presence in mainland Europe by opening software development centres in locations with vibrant ecosystem of software-minded communities and international reputation for engineering excellence. To address the long-term challenge, they’ve created a non–profit initiative that delivers free, open-source games and supporting teaching materials that help students of all ages learn computing. Join the session to be inspired!
11:30
  1. 30 mins
    • Customer Experienced Theatre powered by Rackspace
    VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, Timberland®, Wrangler® and Lee®. The peak preparation at VF i ...
11:40
  1. 30 mins
    • Future Commerce Stage powered by Salmon

    Following on from the most attended session at the Future Commerce Stage in , Salmon’s Head of Innovation, Naji Ei-Arifi, will lead a hands-on session looking at how buyers are using voice devices such as Amazon Alexa and Google Home to shop online. Voice is reaching a tipping point just like mobile did over five years ago, and Naji will look at practical examples of how voice devices will shape future commerce.

11:45
  1. 20 mins
    • Track 1

    Margins for most retailers have been obliterated in recent years; a result of the downturn and the need to keep up with ever-changing shopping habits. Keeping up with consumer demands is a costly business and retailers are ploughing huge amounts into customer-facing capabilities such as improved fulfilment options and in-store technology. And this investment comes on top of rising costs associated with the living wage, business rates and rents, not to mention rising sourcing costs due to Brexit. Protecting and growing profit margins is as hard as it has ever been. So which retailers are growing profits at the strongest rate and how are they doing it?

11:50
  1. 40 mins
    • Track 3
    In a world where consumer expectations and trends are increasingly shaped at the speed of Instagram, brands are being forced to take note and explore on-demand manufacturing and personalisation. The mismatch right now is that a digital consumer is being served by an analogue supply chain. The rise of digital media only magnifies the issue. To become competitive, fashion retailers and brands need to embrace new production strategies and technologies, such as data and intelligence, robotics and digitalization, to use customer data to provide tailored, on-demand items. Join us to discuss the four key steps to working smarter and faster: - Know who your customer is! - Building flexibility into your production model - Innovation – technology is the answer - Empowering people
  2. 40 mins
    • Mainstage
    Move over Millennials, Gen Z are ushering in a ‘population tsunami’. With current estimates at 2 billion globally, this demographic is slated to be the single largest group of consumers worldwide in just a few years. Join Petah Marian, Senior Editor of WGSN Insight, to discover the generation of the future. To understand our next generation of shoppers better, we’ll bring together this international panel of Gen Z where you will hear first-hand what this generation is doing, thinking and making. What are the trends they are seeing and what do they think the future holds? How do they feel about the pressing tech issues? Do they share the same concerns of technology that older generations have? And most importantly, what are they doing that will impact retail today and in the future. Join us for this insightful conversation and have your questions ready!
  3. 40 mins
    • Track 2
    Has anything created a bigger buzz in retail this year than A.I? This session will tackle the confusion surrounding ‘A.I.’ and elaborate on why ‘A.I. myths’ are stopping retailers taking meaningful action. This expert panel will bring in real world examples from their experience of speaking to hundreds of global retailers to bust the top ten myths of A.I. Taking on the most asked questions: what actually is A.I? Another tech gimmick? Are machines taking over? Will robots replace humans? Is there a place for traditional customer marketing? How do we get buy-in from more traditional senior management? How do we manage change, quickly, to keep up with competitors? This will be a must attend session for anyone daunted by the challenge of A.I. and looking to sort fact from fiction.
12:00
  1. 45 mins
    • Tech. tours
    Georgie Baratt, a tech journalist and television presenter, best known as a presenter on The Gadget Show, will be taking small groups of retailers on a guided tour around the Tech. show floor. We have ...
12:30
  1. 60 mins
    Learn how Google's big data and machine learning technologies can help you improve your business processes, interact with customers and gain greater insights into your business. From customer service ...
  2. 30 mins
    • Future Commerce Stage powered by Salmon

    The marketing world is awash with trends, but few that concentrate on what is happening in the world of eCommerce. To prepare your company for the future commerce landscape, to insulate against new entrants to the market, and to enable you to build a strategic plan to embrace eCommerce for the benefit of your bottom line, there are some trends you need to be aware of. In this session, Hugh will take you through the need-to-know trends. You’ll leave the session engaged, excited – and quite possibly alarmed and in desperate need of a review of your future omnichannel sales strategy.

13:00
  1. 30 mins
    • Customer Experienced Theatre powered by Rackspace
    Over the last 20 years the ecommerce landscape has changed radically - from simple, small teams to multifunctional round-the-clock behemoths.  Spencer Hudson, Global Technical Solutions Manager, will ...
  2. 30 mins
    • Future Commerce Stage powered by Salmon

    In this session, Salmon will take you through the findings of the  Salmon/Censuswide survey, “The Future Shopper,” which examines the views and online expenditure of over  online shoppers across the UK and US and looks at their current digital mindset, shopping habits, and potential growth across both online channels and new technologies. If you want a snapshot of where online is going this is a must-attend session.

  3. 20 mins
    • Track 4
    In an increasingly competitive landscape, retailers are striving to find growth in international markets, and technology can play an absolutely integral role in how they do this from creating an advanced payment infrastructure, verifying international data to handle cross-border sales and deliveries, to building a scalable technology platform. Recognising this as a priority for many retailers, Loqate has partnered with Retail Week & Planet Retail to create a benchmarking report for retailers’ international growth, focusing on the key markets of the UK, USA and Germany, to rank 30 shortlisted retailers based on a set of key capabilities. In this session, you’ll hear the exclusive findings from this research and, four months on, the reaction from retailers in the international arena. You'll learn how you can stay ahead of the competition and the technologies you need to consider to make it happen.
13:10
  1. 40 mins
    • Track 4
    Be prepared for a passionate debate as 2 payments gurus battle it out to prove their form of payments is the future! In the right hand corner will be Laurel from Klarna on the side of digital payment ...
13:25
  1. 20 mins
    • Track 4
    The retail industry is a globally connected network of suppliers, brands, retailers and customers – interacting in both physical stores and with digital online channels. This makes the retail industry an ideal beneficiary for the blockchain revolution. Join us to explore the ways in which retailers can benefit from blockchain now and over the next few years.
  2. 20 mins
    • Track 1
    Covering: The business case for implementing this technology and the challenges faced along the way Overview of Coty’s approach to implementing this technology, the results achieved to date and key le ...
13:30
  1. 30 mins
    • Mainstage
    Joining the FBI ten years ago, we didn’t think that patching would still be an issue today, but we also didn’t think blockchain would be the future either. We do know that breach after breach from criminals and nation-states have proven that we just don’t secure our systems properly and it is time to think outside of the box. Let’s take a walk down memory lane and into the future to view how our lives are not too far off from the cyber reality of the Mr. Robot’s world. In this talk, we will talk about some of the Mr. Robot hacks that continue to work in the real world and how to defend against them.
13:40
  1. 60 mins
    • Workshop
    • Balancing Customer Acquisition & Customer Retention for better loyalty and NPS
    • How can we use innovation in technology to enhance our post purchase relationship with customers?
    • Using technology to make customer returns an opportunity for growth
    • Leveraging innovations in AI and machine learning to drive repeat purchase
13:50
  1. 40 mins
    • Track 1

    Music, cars, water bills, razors - consumers are paying by instalments for just about anything they can. So perhaps it shouldn't come as a surprise that this finance model is now spreading throughout every corner of retail too, allowing customers to pay for any product in monthly instalments at the checkout. But why is pay-by-instalments taking off in retail now? And how can merchants provide it to their customers quickly, easily and affordably?

  2. 20 mins
    • Track 4
    Insights from half a billion shoppers? Tick. Mystery shopping at over 70 retailers? Tick. The true story of shopping trends? Tick. Join Publicis.Sapient and Salesforce in this evidence-based session f ...
13:55
  1. 20 mins
    • Track 3
    With the e-commerce market expected to reach $3.5 trillion in the next five years, the “Amazon effect” has put escalating pressure on retailers of all segments and sizes to provide impeccable customer service—especially in the area of delivery. As delightful personalized delivery experiences becomes just as crucial to customer satisfaction as the online shopping experience, retailers who want to remain competitive in the coming years must immediately step up to the plate and invest the time and money required to optimize their delivery operations. This presentation will provide answers to retailers' most pressing delivery questions: - Should retailers build in-house fleets, outsource their deliveries or combine the two options? - Which rules should retailers follow to ensure that their delivery operations are a success? - Why has the customer-centric approach to retail delivery become a strategic imperative?
14:00
  1. 30 mins
    • Customer Experienced Theatre powered by Rackspace
    As Chief Technology Office at Rackspace Lee advises customers on IT strategy, helping them focus on creating great customer experiences.  In this session, Lee will share fresh insights and research from Retail IT decision makers and discuss how you can build an IT strategy to adapt to the changing technological landscape and flourish through disruption.
14:15
  1. 30 mins
    • Future Commerce Stage powered by Salmon

    Naji El-Arifi, Salmon’s Head of Innovation, will demonstrate several technologies with live examples relevant to retail and commerce built by the Innovation Team. From augmented reality, AI and voice to dual screening; attendees will get a whirlwind introduction in the latest tech that is set to shape commerce into  and beyond.

  2. 30 mins
    • Mainstage
    With Mixed Reality, any object, people or place can be visualized as real or digital. Alongside AI and sensor data, Mixed Reality unleashes the ability for retailers to redefine the way they plan their retail storefronts, interact with their customers, conduct business with suppliers and optimize their internal business operations. Join Leila Martine as she provides updates on Microsoft’s commercial Mixed Reality and HoloLens strategy along with Louis Deane from one of the world’s most innovative Mixed Reality and spatial analytics companies who will conduct a live HoloLens demo and discuss how retailers are using their VERTX platform to transform their storefront experiences. Matt Rayment will also share examples of how the Food and Beverage sector can drive meaningful operation value to high volume production as they combine Mixed Reality with data and insights that allow them to drive substantial savings.
  3. 20 mins
    • Track 2
    Retail and cities are facing enormous challenges to improve citizens´ demands and life journey. The biggest challenge for cities, designers, retail and tech companies is how to face the opportunities the tech revolution is presenting to enhance city life. Mainly, how to interact individually with customers and citizens, understand and create much more flexible retail platforms, and how cities need to react to logistics and service technology impacting and improving service delivery. Through three different lighthouse cities, Light the city! delivers on how cities need to innovate and design both the present and the future to allow a better built, social, and retail environment which are key to enliven the cities.
14:20
  1. 20 mins
    • Track 3

    The digital revolution has created savvy consumers who have high demands and low loyalty due to the proliferation of purchase channels. They know what they want and when they want it and will buy from the retailer who best meets their needs. The result is a world where retailers are competing with the same products at the same price, with the only way to differentiate being through the customer experience which is so heavily reliant on the supply chain feeding it. This seismic shift in retailing has resulted in a landscape where retailers are competing with pureplay and bricks-and-mortar businesses alike to fight for the customer order.

    Leading retailers have identified that the existing omnichannel approach is no longer enough to facilitate a successful supply chain. Cross-border, Direct-to-Customer and Marketplace selling continue to grow in popularity along with the need for ever more intelligent shipping options mean a new approach is needed to fuel sustainable growth and profitability.

    Existing, disparate systems are not suitable for the modern-day supply chain which relies heavily on the data flowing across them. The most innovative retailers sought new technology designed to unify their supply chains. The impact they are seeing is impressive and helping to keep them at the forefront of the retail category and customers wallets.

    Ed Bradley, co-founder of Virtualstock, explains why the supply chain is the where orders are won and lost and provides insight in to the technology used to by retailers to gain competitive edge.

14:30
  1. 45 mins
    • Tech. tours
    Georgie Baratt, a tech journalist and television presenter, best known as a presenter on The Gadget Show, will be taking small groups of retailers on a guided tour around the Tech. show floor. We have ...
14:40
  1. 20 mins
    • Track 2
    Modern retail is in the midst of a tectonic shift as consumer spending migrates to online and retailers contend with disruption from all sides. Basic ecommerce is no longer enough to stay competitive in today’s online economy. Modern consumers expect platforms connecting them with boutique stores around the world, flexible subscription services that work like Netflix, mobile experiences that are as seamless and contextualized as ordering an Uber, and more. Iain McDougall from Stripe will look at how retailers large and small are future-proofing their business models in this fast-changing world.
14:45
  1. 40 mins
    • Track 4
    Hear five different initiatives from these four inspirational women who are helping drive and support more women into technology roles.
  2. 20 mins
    • Track 3
    Learn what it means for a business to be truly resilient within the Retail sector. By achieving resilience, you can address cybersecurity breaches with confidence and limit the amount of disruption ca ...
14:50
  1. 30 mins
    • Mainstage
    The future is now. Technology is fundamentally changing the way we interact with the world around us. New data exposes the latest macro trends in human behaviour and consumer engagement. Join BBC Broadcaster, Lecturer, and Mathematician, Dr Hannah Fry, and Yext Managing Director, Jon Buss, as they use data to uncover patterns in human tendencies around social issues, from human relationships to urban crime, and answer important brand questions around the 'on-demand' consumer and current spending attitudes. 
15:00
  1. 40 mins
    • Track 1

    The face of retail is constantly changing as customers increasingly demand more from brands in the digital age, especially when it comes to a personalized and authentic experience. In fact, 89% of customers will stop doing business with a retail brand after a bad experience.

    The result, In 2016, poor customer experiences cost US businesses $62 billion and UK businesses $50 billion. This panel will get into the nitty-gritty to educate the leading retail decision-makers on how to stay competitive by adopting long-term strategies that provide transparency into customer experiences, and how to use these insights across the organisation.

    Touching on three key strategies to implement this digital transformation:  

    - Ditching reliance on conversion rate optimisation

    - Delivering a new model for digital experience optimization

    - Unpacking qualitative data about digital experience

  2. 30 mins
    • Customer Experienced Theatre powered by Rackspace
    VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, Timberland®, Wrangler® and Lee®. The peak preparation at VF i ...
15:05
  1. 20 mins
    • Track 2
    By mastering the principles of Data Science, your organisation can experience quantum gains in its Digital Business Transformation. To survive and thrive in our digital future, your employees can, and must, learn how to use data and analytics to: 1) solve problems and (2) identify opportunities. Myth: It will cost you seven figures to build an effective Data Science team. Truth: In fact, your future Data Science team is right in front of you: it’s your employees. It is a common misconception that successful data science requires a Data Scientist. Although Data Scientists are a vital part of the solution, the discipline of data science is far more expansive. Discover why your organisation’s future success depends on expert domain knowledge, that which only your existing employees possess. Empower your domain experts to build an organisation that will “win” the Digital future.
15:25
  1. 40 mins
    • Mainstage
    Celebrating daring entrepreneurs and game changers, this session brings together business leaders who are shaking up the industry.  Join us to hear how they’ve identified gaps in the market, encompassed the trends to build and grow successful businesses – and what trends they predict will be next in this disruptive market.
  2. 40 mins
    • Discovery
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Start-ups tak ...
  3. 30 mins
    • Future Commerce Stage powered by Salmon

    After a lot of false starts over the past three years, it looks like social media giants Facebook, Twitter and Instagram are finally getting traction in the realm of eCommerce. Shoppers are beginning to embrace social channels as a buying medium. So, what does this mean for brands and retailers? Chloe Cox will highlight research findings from Salmon into social media shopping and will take you through what’s important if you want to use social media to grow your online sales.

16:10
  1. 20 mins
    • Mainstage
    Join us as we walk through a vision for the store of the future and examine how cloud computing, edge devices, artificial intelligence and IoT can accelerate transformation in retail to deliver a smoother, frictionless customer experience whilst helping bricks and mortar retailers drive the more data driven approach long used by e-commerce businesses.
16:35
  1. 40 mins
    • Mainstage
    The Digital Leaders Power list, put together by Retail Week ranks the most powerful people in online retail. This session features these digital pioneers and experts as they discuss how to lead throug ...
09:20
  1. 30 mins
    • Mainstage
    Starbucks embarked on a journey to transform its business because of digital technology without taking away from their core etho of delivering amazing coffee and customer experience. Martin Brok joins ...
09:50
  1. 55 mins
    • Workshop
    The Future of Payments is not just about taking a customer’s money, it’s about a key moment in the customer selling experience which is already seeing radical changes. The speed of digital technology advancement, and new regulation such as PSD2 is opening vast opportunities for retailers, to reimagine customer journeys and provide frictionless retail experiences like never before. The round table discussions will look to discuss these questions in the context of: ? The influence of the 'uber-fication' customer experience around payment & how to meet these needs ? The steps towards becoming seamless for payments ? What does the future look like for the store checkout & POS technologies ? PSD2 legislation explained – and what role to banks and merchant service providers play in all of this.
09:55
  1. 40 mins
    • Track 3
  2. 40 mins
    • Track 4
    Following the announcement of this year’s Digital Leaders Power List, a high profile panel of technologists and digital experts discuss what it is about the DNA of these companies that is leading them ...
  3. 40 mins
    • Mainstage
    Join this wake up with session for your morning dose of inspiration and insights from leading retailers as they share their thoughts on what retailers must do to survive and thrive the year ahead. Questions answered include how to best market and reach today’s consumers, what do consumers really want when it comes to customer experience - is technology the answer, how do you integrate technology into your business to increase efficiency and reduce costs? All will be revealed.
10:20
  1. 20 mins
    • Track 1
    The coming 15 years will see a revolution in computing with the role of screens reducing, whilst levels of immersion increase. ? Virtual, augmented and mixed reality will inevitably blur the lines between the real and virtual worlds, but what will this mean for brands? ? What role will XR play in a world where consumers will increasingly bypass brands? ? Do brands belong in virtual worlds and if so, how will consumers react to the presence in these spaces? This session will explore the potential of virtual and augmented worlds for brands now and in the future. We will share research that shows how consumers react to the presence of brands in these worlds and share tips to make sure that brands engage rather than infuriate their potential buyers when they present their brands in virtual and augmented reality.
10:30
  1. 30 mins
    • Customer Experienced Theatre powered by Rackspace
    Aurelijus has years of technical hands-on background in web development and system operations.  Since joining Boozt in 2008 Aurelijus has been leading engineering efforts to build new state of the art ...
  2. 40 mins
    • Discovery
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Start-ups tak ...
  3. 45 mins
    • Tech. tours
    Georgie Baratt, a tech journalist and television presenter, best known as a presenter on The Gadget Show, will be taking small groups of retailers on a guided tour around the Tech. show floor. We have ...
10:40
  1. 30 mins
    • Future Commerce Stage powered by Salmon

    Specialist Amazon strategy consultancy, Marketplace Ignition, supports more than  brands selling on Amazon, and will share the most advanced tactics being pursued by top brands to grow sales and win market share on Amazon. This workshop will teach you much more than the basics. And even if your brand is at the basics level, this session will help you understand the strategies available to help you future-proof your business.

  2. 20 mins
    • Track 2
    This must-attend session focuses on the risks posed by unthinking use of social media and machine learning. James will demonstrate this using a model designed for protecting brand reputation and share ...
  3. 20 mins
    • Track 3

    This session will explore future trends in the supply chain, including the growing impact of AI, voice automation, virtual and augmented reality and their practical use.

    With the global logistics market offering the demanding consumer even greater choice, there is now increased pressure for all delivery firms to provide an even better experience.  Consumers now expect faster delivery speeds, selectable time slots, same day and multi-channel delivery, seven days a week. Consumers also want absolute transparency throughout the delivery process, to know where their parcel is in real time and to change their mind about their delivery whilst it’s in flight.

    Join us as we demonstrate how Hermes UK’s Innovation Lab approaches this challenge and uses technology to help retailers stay ahead of the market. This includes intelligent delivery using location-based services, robot delivery to enhance the final mile experience and new tracking experiences using bots and digital personal assistants.

  4. 20 mins
    • Mainstage
    Digital transformation has us working every minute and attempting to squeeze as much as we can out of a day, we simply can’t just “be more productive”. According to a McKinsey Global Institute Study, we spend 61% of our time managing work and only 39% of the time doing it. Adrienne will share some approaches innovative Dropbox is using to put their team on the path to enlightened working, by unlocking the asset of creative energy: ? Providing the right physical and psychological spaces ? Unlocking the value of collaboration ? Empowering teams through grit and macro-management ? Making time for creative thinking Receive actionable insights into getting you and your teams out of comfort zones - get away from those inboxes and encourage the culture of safe spaces, collaboration, empowered teams.
  5. 30 mins
    • Track 4
    Retail is in the midst of an ongoing tech revolution. AI is at the forefront, with a range of other technologies. Fast integration and adoption is key. Innovation is an imperative. Often it's about keeping up with the competition. At other times it's about differentiation and even disruption. Rapid prototyping, agile, MVP are no longer buzzword bingo phrases. The message from IBM is clear. Let's take the tech out of the lab, integrate it and apply it. In a world where change is accelerating, we need to drive business benefit and do it quickly. In this session we will highlight where AI is being applied today in the retail industry and where and how we see it being integrated with other technologies in the future to quickly drive value. Carrying forward their successful approach from Tech. 2017, Tony and Duncan will demo a range of AI and related technologies, designed for retail and highlighted for the first time at Tech.
10:45
  1. 40 mins
    • Track 1
    Do we consider ourselves (as humans) sufficiently? Or are we in danger of sleepwalking into a dystopian state where the smartphone reigns over all of us and our individual ability to be creative is di ...
11:05
  1. 20 mins
    • Track 2
    Dr. Suju Rajan, Senior Vice President, Research, Criteo and Head of Criteo’s new Artificial Intelligence(AI) Lab, will explain how AI models can help retailers better understand the shopper journey and even determine their customers’ next purchase. Dr. Rajan will outline how applying sequential and feasibility modelling to shopping data can create powerful shopper paths that can identify user-product recommendations and help retailers better inform their commerce marketing strategies and drive sales.
  2. 20 mins
    • Track 3
    On-line retail continues to grow apace. Warehouses have become more sophisticated to support the increased variety of goods and volume of parcels and subsequent returns. Beyond the warehouse however the existing road infrastructure is grossly inadequate; failing retailers that rely on them to satisfy the demands of their customers. What can be done to keep the supply chain moving? The session will explore novel solutions that are currently being explored including running underground pipelines directly to and from multiple customer fulfilment centres to central consolidation centres. This offers predictable all-weather delivery at less than half the cost of current road solutions and addresses the 3 C challenges of, Congestion, Carbon and Capacity. Join us to hear the future for retailers running pipelines directly from distribution centres to stores and shopping centres and the various options this presents for their retail floor space.
  3. 20 mins
    • Mainstage
    Will Shuckburgh, EVP at Rakuten joins us for a candid interview on why he believes the ecosystem business model is the future of retail and will be the way to win in a digital world. Will will share more about the Rakuten model, which owns over 70 businesses and uses a membership model to maximise engagement across them and compete against the retail tech giant, Amazon. He will also share more about the Rakuten philosophy of optimism and who they believe they have a wider role to play in society and the impact this has on their innovation and strategy.
11:15
  1. 20 mins
    • Track 4
    China has the fastest growing digital economy globally. The country is transforming from a follower to a leader and its combination of advanced technology and complex online media ecosystems represent ...
  2. 60 mins
    • Workshop
    In retail we are constantly bombarded with tech buzzwords such as big data, machine learning and artificial intelligence. As technology continues to develop we take the time in this workshop to demystify the science and the marketing, have a conversation with a Supply Chain bot and look at how it and other applications of AI can help make faster, more informed decisions.
11:25
  1. 20 mins
    • Track 2
    Bitcoin, is it a fad or here to stay? In this session I will explain what they are, why they are important and why retailers need to prepare to accept them.
  2. 30 mins
    • Future Commerce Stage powered by Salmon

    Following on from the most attended session at the Future Commerce Stage in , Salmon’s Head of Innovation, Naji Ei-Arifi, will lead a hands-on session looking at how buyers are using voice devices such as Amazon Alexa and Google Home to shop online. Voice is reaching a tipping point just like mobile did over five years ago, and Naji will look at practical examples of how voice devices will shape future commerce.

11:30
  1. 30 mins
    • Customer Experienced Theatre powered by Rackspace
    In the UK, heart and circulatory diseases kill 1 in 4 people because their blood stops flowing properly. The British Heart Foundation funds research into everything that causes this to happen. We have a vision to give our customers (whether they are those affected by heart & circulatory diseases, supporters, shoppers, volunteers, researchers or health professionals) great experiences that meets their needs, demonstrates our empathy with them, deepens their connection with us; impacting health outcomes directly and increasing income for our life saving research, helping us to “beat heartbreak forever”.  It is only possible to achieve this vision with great underlying technology.
  2. 40 mins
    • Track 1
    New start-ups and ‘the next big thing’ seem to pop up everyday, this session brings together three venture capitalist who invest in today’s retail technology market to share their thoughts on who or w ...
  3. 30 mins
    • Mainstage

    In this session on how digital disruptors are using new technology to win among established brands in growing mindshare and driving sales. The conversation will look at Birchbox’s journey to growth and how the subscription service has transformed consumer expectations in the beauty industry. What can the brands learn from the early adopters of new tech to create strong customer relationships? How is the behaviour around ambient shopping impacting the digital opportunity in retail and how are brands harnessing the power of discovery? 

11:40
  1. 40 mins
    • Track 4
    Tech talent is a hard to fine commodity these days and graduates are sought after. This panel will give you candid insight from current students and a recent graduate on what they are looking for from ...
11:50
  1. 20 mins
    • Track 3
  2. 40 mins
    • Track 2

    Sir Martyn Lewis CBE, leads the panel delving into the hows, the whys and wherefores of online personalisation and it’s impact on the consumer and in-turn the retailer.

    With the increase in focus on the usage of Customer data and specifically on Facebook and Cambridge Analytica, Customers are waking up to how their data is being stored and used, but are they really cognisant of how it powers the majority of their online shopping experiences?

12:00
  1. 45 mins
    • Tech. tours
    Georgie Baratt, a tech journalist and television presenter, best known as a presenter on The Gadget Show, will be taking small groups of retailers on a guided tour around the Tech. show floor. We have ...
  2. 50 mins
    • Discovery
    Join our eight Tech. Sprint teams as they each pitch their solution created in the last 24 hours in front of you and our esteemed judges. The challenge is ‘How can technology cut the global carbon foo ...
12:05
  1. 20 mins
    • Mainstage

    The Retail industry is facing times of unprecedented change and presents significant opportunities to innovate. Retailers are reframing their investment strategies to recognise the fundamental shift in consumer shopping desires and patterns. Buying behaviours, technology, data, security, agile supply chains, pricing strategies and the rise of social are driving retailers to rethink their business models. With the rise of online spending threatening the demise of traditional bricks-and-mortar shopping, the ‘store of the future’ features smart mirrors, virtual and augmented reality and smart analytics to analyse buying behaviour and track footfall to inform personalisation of products and promotions to enhance the customer experience. We are at the beginning of a retail revolution and those who react strategically to the disruption, will thrive. Robotics will affect the entire value chain, from manufacturing, to warehousing, to online shopping assistants, to in-store click-and-collect and home delivery. Whilst it’s easy to read the headlines and fear for the traditional high street retailer, we cannot ignore the opportunities that lie ahead for this exciting and creative industry.

    Join Margarete McGrath, CDO at Dell EMC Enterprise, for a thought provoking discussion on the challenges faced in the retail sector and how technology is helping retailers achieve a truly integrated onmichannel and seamless customer experience.

12:15
  1. 20 mins
    • Track 1
    In the early stages of digital transformation, success relies on having a structured and empowered team—but creating a single, central digital team is not beneficial for the long-term. Successful digital transformation requires rethinking organizational structures and embracing new tools. So what are the most effective ways for organizations to start their digital transformation? This session will break down how to kick-start digital transformation within your firm starting with its organizational structure, and discuss the companies and technologies that are paving the way for new models and processes.
  2. 40 mins
    • Track 3
    Whilst many suppliers have often developed innovative solutions that allow retailers to run their fulfilment, store management, marketing and ecommerce processes more efficiently and intelligently - where does the true value in using a supplier lie for a retailer? By what criteria do they make their purchasing decisions, and by what yardsticks do they measure “success”? Do suppliers merely provide software and technology that would be too expensive and cumbersome for retailers to build themselves, or is there a role for them to act as genuinely useful advisors, given the panoramic view that they often have of retail businesses and the ability to spot trends? In a frank discussion, Heads of Technology and CIOs will discuss what they look for when choosing suppliers, whether these can genuinely add value to a retailer’s business outside of improving the bottom line, and if not, what they need to be able to offer to do so.
12:25
  1. 20 mins
    • Track 4
    Amazon has come knocking, using your storefronts and digital channels as ways to sell voice devices like Alexa. The problem is that Alexa owners are using their voice to purchase more Amazon products. Retailers and ecommerce brands today are being challenged to find their voice, competing with Amazon and fighting to increase mobile conversions. In this session you'll understand how retailers are thinking about voice strategies, and how you can launch voice experiences that separate your brand from the rest. Join us as we take a look at what the future of retail will look like, centred around the consumer experience. From interactive mirrors to voice integrated AR and VR experiences, customers will be able to shop anyway and anywhere.
12:45
  1. 30 mins
    • Future Commerce Stage powered by Salmon

    The marketing world is awash with trends, but few that concentrate on what is happening in the world of eCommerce. To prepare your company for the future commerce landscape, to insulate against new entrants to the market, and to enable you to build a strategic plan to embrace eCommerce for the benefit of your bottom line, there are some trends you need to be aware of. In this session, Hugh will take you through the need-to-know trends. You’ll leave the session engaged, excited – and quite possibly alarmed and in desperate need of a review of your future omnichannel sales strategy.

13:00
  1. 30 mins
    • Customer Experienced Theatre powered by Rackspace
    VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, Timberland®, Wrangler® and Lee®. The peak preparation at VF i ...
13:05
  1. 60 mins
    • Workshop
    While drop shipping popularity has grown drastically in recent years, there is still a large misunderstanding surrounding what exactly it can offer you and your business. This interactive workshop lead by BluJay Solutions (joined by Hermes & ShopDirect) will help bust the myths surrounding the perception of increased price per unit, stock status, delivering on the customer promise, fulfillment and returns.
13:10
  1. 40 mins
    • Discovery
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Start-ups tak ...
13:15
  1. 30 mins
    • Future Commerce Stage powered by Salmon

    In this session, Salmon will take you through the findings of the  Salmon/Censuswide survey, “The Future Shopper,” which examines the views and online expenditure of over  online shoppers across the UK and US and looks at their current digital mindset, shopping habits, and potential growth across both online channels and new technologies. If you want a snapshot of where online is going this is a must-attend session.

13:25
  1. 20 mins
    • Mainstage
    This session will cover digital transformation and exponential technologies. What are they and how can you deal with them.
13:45
  1. 40 mins
    • Track 4
    Retail Tech. Race: Four racers, 10 items, four payment methods – who will triumph?  Change in payments is in overdrive and customer expectations are higher than ever before. Retailers must ensure that ...
  2. 30 mins
    • Future Commerce Stage powered by Salmon

    Naji El-Arifi, Salmon’s Head of Innovation, will demonstrate several technologies with live examples relevant to retail and commerce built by the Innovation Team. From augmented reality, AI and voice to dual screening; attendees will get a whirlwind introduction in the latest tech that is set to shape commerce into  and beyond.

13:50
  1. 25 mins
    • Mainstage
  2. 40 mins
    • Track 1
    The next generation of consumers will be upon us before we know it and they’ll be known as Generation Alpha. Generation Alpha, the cohort of people born from the year 2010 onwards, are a generation who will be more comfortable with technology than any before, but their relationship with technology has the potential to radically rewire how their brains work and the way they view the world. This panel will explore the Generation Alpha brain and the unique characteristics of this fledgling demographic, as well as the lessons retailers should bear in mind when communicating with them. Including: - The importance of voice technology - The screen time debate - The internet of toys is coming
13:55
  1. 20 mins
    • Track 3
    Today’s on-demand consumers are driving huge pressure on retailers to digitise their supply chains. Starting the journey towards greater visibility and network collaboration is more vital than ever. In order to gain control and efficiency, retailers need an end-to-end information layer that is fed by accurate, real-time data. How can organisations connect the dots between a growing number of stakeholders and rising customer expectations? How can they access the right information, at the right time, from anywhere in the supply chain without overhauling constrained legacy systems? Sebastien Sliski will shine a light on how to expose hidden data and break down the silos. He will look at the business drivers for digitisation, the imperative of a connected supply chain and how organisations can take a highly pragmatic approach to achieving a transparent and high performing operation.
  2. 20 mins
    • Track 2
    This session will talk all things robots. How the data they collect can lead to adapting business models, how engagement with customers can improve, how robots can encourage vulnerable groups to engage with brands and above all how robots can add to the retail experience without replacing that all-important human interaction.
14:00
  1. 30 mins
    • Customer Experienced Theatre powered by Rackspace
    Eagle Eye’s SaaS platform allows brands to create intelligent, real-time connections with customers, including Asda, Heineken, Loblaw, Greggs, Pizza Express, M&S and Prezzo.  Their platform helps cust ...
14:10
  1. 40 mins
  2. 50 mins
    • Discovery
    Bringing 5 start-ups to the forefront to battle it out in front of a panel of judges, this session could be where you discover the next innovation capable of changing the face of retail  Start-ups tak ...
14:20
  1. 30 mins
    • Track 3
  2. 30 mins
  3. 40 mins
    • Mainstage
    Hear from the next generation of tech leaders in this inspiring session as they each present how their business idea grew from conception to reality, what today’s businesses must do to stay competitive and their vision of the future of retail.
14:25
  1. 20 mins
    • Track 2
    Incrementality. It’s the dirty little secret of performance advertising. Marketers have a tendency to forget (or ignore) that users have an independent will of their own and a certain percentage of them will choose to buy our product - regardless of whether or not they saw our advertising. Do you know what the true impact of your RLSA campaigns is? Is it worth bidding on your brand? Is it worth targeting your existing customers or would they buy anyway? In this talk we will show you how to properly set up a incrementality tests in Search and will give you some indications on the results our tests have shown.
  2. 60 mins
    • Workshop
    It’s never been tougher for the UK high street, with several retail brands shutting up shop for good this year. You have the backing of one of the UK’s largest GM retailers which wants to reinvigorate ...
14:30
  1. 45 mins
    • Tech. tours
    Georgie Baratt, a tech journalist and television presenter, best known as a presenter on The Gadget Show, will be taking small groups of retailers on a guided tour around the Tech. show floor. We have ...
  2. 40 mins
    • Track 4
    Target retail audiences are increasingly made up of Gen Z shoppers. They differ from millennials in that they cannot remember a time when the internet was not available to them. They have come to expe ...
14:35
  1. 25 mins
    • Track 1
    AR allows FMCG brands to transform products and packaging into a media channel that extends the brands experience with the consumer. A brand's most distributed touchpoint can now deliver relevant, contextual information at key moments. Presenting a case study of the interactive Cadbury Heroes Advent Calendar - a collaboration between Blippar, Cadbury and Design Bridge, AR will be used to bring the advent calendar to life over 24 days and elevate the traditional consumer ritual of opening a window by creating a unique and enjoyable experience they could share.
14:55
  1. 30 mins
    • Future Commerce Stage powered by Salmon

    After a lot of false starts over the past three years, it looks like social media giants Facebook, Twitter and Instagram are finally getting traction in the realm of eCommerce. Shoppers are beginning to embrace social channels as a buying medium. So, what does this mean for brands and retailers? Chloe Cox will highlight research findings from Salmon into social media shopping and will take you through what’s important if you want to use social media to grow your online sales.

  2. 20 mins
    • Track 3
    Smart tech will make the retail experience far more immersive and, crucially, personal. Innovations such as interactive walkways and low power Bluetooth beacons can already rewards a visitor's movement through a space with direct feedback. Now, a new generation of sustainable tech is personalizing the experience – rewarding visitors with access to unique opportunities, that are tailored to their needs and preferences, and turning them into customers, long after their time in the physical space. In this talk Laurence Kemball-Cook, founder and CEO of award-winning clean-tech firm Pavegen, explains how smart tech will ensure retail remains an essential and loved aspect of a modern urban experience.
15:00
  1. 30 mins
    • Customer Experienced Theatre powered by Rackspace
    As Chief Technology Office at Rackspace Lee advises customers on IT strategy, helping them focus on creating great customer experiences.  In this session, Lee will share fresh insights and research fr ...
15:05
  1. Track 1
    20 mins
    • Track 1
    Video Production - businesses of today are expecting a lot from their marketers. Different formats, localisation and personalisation across so many channels. It's up to successful marketers to look ou ...
15:15
  1. 30 mins
    • Mainstage
    Hear from each of our Tech. Sprint teams as they share their 24 hours in 2 mins solving the challenge ‘How can technology cut the global carbon footprint?’. They will present their new and innovative ...
  2. 20 mins
    • Track 2
    Innovation in driverless transport is set to revolutionise the way we live, how cities are designed and how retail businesses will run. Nathan Marsh is the chairman of Venturer, the alliance set up to ...
  3. 20 mins
    • Track 4
15:20
  1. 40 mins
    • Track 3
    As of January 2018, PSD2 compliance will become entrenched in EU law. Whilst most big banks have at least started to think about PSD2 and what it means for them, the new regulation will hit retailers hard. New requirements like secure authentication are going to impact retail customer experiences, by slowing down transactions or leading to customers abandoning the purchase process entirely. Amongst the change lies opportunity. PSD2 isn’t just a set of new regulations - it’s the catalyst for Open Banking. This is a part of a wave of new digital technologies that are enabling the best merchants to set new customer experience expectations. As prime owners of customer relationships, this presents retailers with real opportunities through Open Banking to: own the payment experience; strengthen customer relationships; cut costs; get paid for their services, and make sure transactions get done. This panel will explore these opportunities - and how merchants can take advantage of them.
15:35
  1. 20 mins
    • Track 1
    Leading bricks and mortar retailers are already seeing over 50% of sales come through digital channels. When omnichannel shoppers are the biggest spenders, how can stores truly integrate customers’ digital interactions to offer the ultimate experience? Currently, valuable retail tech exists in silos. The leading stores of tomorrow will join them up to create an intuitive, tried and tested and highly valuable experience. Jack Stratten, Trend Consultant at Insider Trends, will show how retail tech can be joined up to create a system that is greater than the sum of its parts. He will also outline a new opportunity for venture capitalists, developers, brands and retailers to come together, stand out and move the entire retail industry forward.
15:40
  1. 20 mins
    • Track 4

    Technology companies are betting against touchscreens and smartphones as we know them. Their current objective is called “Zero User Inter face”, a model where users do not need to understand how a technology works, but it is the technology itself that strives to meet users’ needs. In order to reach that goal, it is essential that the interaction between humans and devices happens along natural lines.

    This session will cover:

    • What’s the current status quo around Zero UI and where are we heading
    • Are consumer ready for new interfaces, such as Voice
    • What can brands do today to future proof ahead of this shift in consumer behaviour
  2. 40 mins
    • Track 2
    Join this insightful session to hear three case studies on innovations in retail to better serve and meet the demands of today’s consumer.
15:55
  1. 30 mins
    • Mainstage

    Introducing Moby Store, open 24 hours every day of the year, merging online and offline retailing. No lines, no checkout. Join this fireside chat to hear how  Moby Store is changing the game in retail - from bringing the vision to reality to lessons learned along the way.

16:15
  1. 45 mins
    • Tech. tours
16:30
  1. 30 mins
    • Mainstage

    AI is going to transform at an exponential rate our industry, our competitors, our B2B customers, our retail customers, our platform, our customer offer, our business and our employees, and this leads to not only a real sense of urgency but also the need to adopt an “AI first” mindset.

    This session will cover how AI pervades Ocado’s end-to-end ecommerce, fulfilment and logistics platform. We’ll discuss related technologies such as swarm robotics technology for building automated warehouses, the lessons learnt, including the importance of harvesting and transforming the data needed to train the AI models, how cloud has democratised access to AI, and also how it has raised the bar for smartness if you want your applications to be best of breed.

17:00
  1. 90 mins
    Join us for a drink or two after the first day in the exhibition area to unwind after a day of intense learning.
18:30
  1. 60 mins

    The Tech. AWARDS highlight the best in how technology is enhancing customer experience, how it is revolutionising the retail supply chain, the cleverest digital ideas, and the most successful teams who are helping to lead the change for a new retail world.

    *If you do not wish to attend the Tech. AWARDS, feel free to stay drinking and networking in the exhibition area.

19:30
  1. -1170 mins
    After two days of intense learning, join your peers for drinks and networking in the exhibition area. Cheers to that!